You may return most Products purchased from the Site within 30 days of the delivery date, provided that:

• The product must be returned within the return period.
• The product must be in its original condition.
• The product should include all original accessories, manuals, and packaging.
• Proof of purchase is required.

Products that are damaged due to misuse, missing accessories, or returned in an unacceptable condition may not be eligible for a refund.

To initiate a return:

1. Email us at support@hoonoohlabs.com with your order number and reason for return.
2. Our team will provide you with the return instructions and assist you throughout the process within 24 hours.

* Products that are damaged due to misuse, missing accessories, or returned in an unacceptable condition may not be eligible for a refund.

Return shipping costs depend on the reason for the return.

• If the return is due to a defective, damaged, or incorrect item, we will cover return shipping costs.
• If the return is due to a change of mind or other reasons not related to a defect or our error, the customer is responsible for return shipping costs.
• We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.

Once we receive and inspect your returned product, your refund will be processed within 3 business days. The refund will be issued to your original payment method.

After the refund is issued, the processing time depends on your payment provider. It may take several business days for the refund to appear in your account.

Currently, we do not offer direct exchanges. If you need a different product, please return your original item and place a new order.

If your product arrives damaged or has a quality issue, please contact our customer support team as soon as possible.

Please provide your order number and photos or videos of the issue so we can assist you quickly.

Contact Us：support@hoonoohlabs.com

If you'd like to cancel an order, contact us at support@hoonoohlabs.com as soon as possible. We can only cancel orders that have not yet shipped. Once an order has shipped, it must be returned according to the process above.

Defects that appear after the return window but within the product's warranty period are handled under our Terms & Conditions, not this Return & Refund Policy. Please contact us at support@hoonoohlabs.com with your proof of purchase to initiate a warranty claim.