HOONOOH ships to most countries worldwide. However, we are unable to ship to PO Boxes or military addresses (APO, FPO, and DPO addresses).

Please ensure that your shipping address is complete and accurate when placing your order.

If your order has not been prepared for shipment, please contact our customer support team within 24 hours of placing your order, and we will do our best to assist you.

Once your order has been processed or shipped, we are unable to change the shipping address.

If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply for reshipment.

Contact Us: support@hoonoohlabs.com

Orders are normally processed and shipped within 2–5 business days after payment confirmation.

* Orders may be delayed due to payment verification, holidays, or other unexpected circumstances.

Delivery times vary depending on your location and shipping method.

If your location is not listed, please contact us at support@hoonoolabs.com to check availability.

Shipping fees vary depending on your destination country and selected shipping method. The exact shipping cost will be calculated and displayed during checkout.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please note that it may take 2–3 business days for tracking information to be updated after shipment.

You can track your order through:

• The tracking number provided in your shipping confirmation email
• The carrier’s official tracking website

• Delayed shipments: If your order has not arrived within the estimated delivery window, please contact us at support@hoonoohlabs.com and we will investigate with the carrier.
• Lost shipments: If tracking shows your order as delivered but you have not received it, please check with neighbors or your local carrier office before contacting us. If it remains missing after 3 business days, contact us and we will assist with a resolution.
• Damaged shipments: If your order arrives damaged, please email photos of the damaged item and packaging to support@hoonoohlabs.com within 3 days of delivery so we can arrange a replacement or refund.

If your order contains multiple items, they may ship separately depending on availability and warehouse location. You will not be charged extra shipping fees for split shipments, and each shipment will include its own tracking information.

If an item in your order is temporarily out of stock, we will notify you by email with an estimated restock date and the option to wait, substitute the item, or receive a refund.