Shipping policy
Last updated: 17/07/2026
Thank you for shopping with HOONOOH. This Shipping Policy explains how we process, ship, and deliver orders placed on www.hoonoohlabs.com (the "Site"). By placing an order, you agree to the terms below.
1. Order Processing Time
- Orders are typically processed within 2 business days of purchase, excluding weekends and holidays.
- During peak periods (e.g., holidays, promotions), processing may take longer. We'll notify you of any significant delays.
- You will receive a confirmation email once your order has been placed, and a separate shipping confirmation email with tracking information once it ships.
2. Shipping Destinations
We currently ship to the following locations:
| Region | Estimated Delivery Time |
|---|---|
| United States | 5–10 business days |
| Europe | 5–12 business days |
| Other Regions | 7–15 business days |
If your location is not listed, please contact us at support@hoonoohlabs.com to check availability.
3. Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor its progress. If you haven't received tracking information within 3 business days of your order, please contact us at support@hoonoohlabs.com.
4. International Shipping
- International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
- Delivery times for international orders may vary due to customs processing and are outside of our control.
- We are not responsible for delays caused by customs authorities or local carriers.
5. Packaging
All CD players and accessories are carefully packaged to prevent damage during transit. If your item arrives damaged, please refer to our Damaged or Lost Items section below.
6. Order Changes and Address Errors
- Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.
- If you need to change your shipping address or cancel your order, contact us at [Contact Email] as soon as possible. We can only make changes if the order has not yet shipped.
7. Delayed, Lost, or Damaged Shipments
- Delayed shipments: If your order has not arrived within the estimated delivery window, please contact us at support@hoonoohlabs.com and we will investigate with the carrier.
- Lost shipments: If tracking shows your order as delivered but you have not received it, please check with neighbors or your local carrier office before contacting us. If it remains missing after 3 business days, contact us and we will assist with a resolution.
- Damaged shipments: If your order arrives damaged, please email photos of the damaged item and packaging to support@hoonoohlabs.com within 3 days of delivery so we can arrange a replacement or refund.
8. Split Shipments
If your order contains multiple items, they may ship separately depending on availability and warehouse location. You will not be charged extra shipping fees for split shipments, and each shipment will include its own tracking information.
9. Backorders and Out-of-Stock Items
If an item in your order is temporarily out of stock, we will notify you by email with an estimated restock date and the option to wait, substitute the item, or receive a refund.
10. Contact Us
If you have any questions about shipping or your order status, please reach out to us at: support@hoonoohlabs.com.
